GENERAL CONDITIONS OF SALE
1. General Provisions
These general conditions of sale (below, “Terms and Conditions”) shall apply to all sales of products, books or ebook (below, “Products” the “Product”) purchased through the website Vanillaedizioni.com (below, “Site”).
The use of remote sales service described in these Terms and Conditions is reserved exclusively for consumers (below, “Customers” o il “Customer”), understood as natural persons acting for purposes which are outside his trade, business, entrepreneurial or professional activity.
The language used for executing the contract is Italian.
The Customer is requested to read carefully the Terms and Conditions that are made available on the Site, in order to allow the storage and reproduction by the Client pursuant to Article. 12 Legislative Decree 9 April 2003, n. 70.
Contracts with IMAGE snc (as defined below) through the Site are governed by Italian law and, in particular, by Legislative Decree 6 September 2005, n. 206 (“Consumer Code”) and Legislative Decree 9 April 2003, n. 70 (below, “Decree Ecommerce”).
2. Identification of the seller
The seller is IMAGE s.n.c.
Sede Legale: Via Traversa dei Ceramisti 8 / r, 17012 Albissola Marina (SV)
VAT number / C.F.: 01283170098
3. Information relating to the Products
The information relating to products subject to distance selling through the Site and are available, with the relevant product codes, on the Site. The above information is provided in accordance with Articles 52 and 53 of the Consumer Code.
II product prices are inclusive of all taxes and duties. All prices are expressed in Euro. Shipping costs are borne by the customer, barring any promotions.
5. Order of Products
The essential features and prices of the products are given in the offer for each Product.
To purchase the chosen Product the Customer shall complete and submit the order form to IMAGE in electronic format, following the instructions contained in the Site. The Customer shall add the Product into “Shopping” and, after having read the Terms and Conditions, with particular reference to the contribution towards the cost of delivery and the means of exercising the right of withdrawal, and Privacy, must select the desired payment method and proceed with your order.
Before you submit your purchase order the Customer will have the opportunity to correct any errors in data entry by following the proper procedure for modification contained in the Site. In particular, Customer has the right to modify the number of Products he intends to buy, adding or deleting one or more Products from the “Shopping”.
By placing an order, the Customer acknowledges and declares that he has read all the instructions provided during the purchase procedure and accepted the General Terms and Conditions.
The Customer will have the opportunity to see and track the status of your order through the area “Orders” of your account / profile.
IMAGE reserves the right to evaluate the acceptance of orders received. IMAGE inform the Customer is unable to accept any orders received within 30 days from the day following that on which the customer has sent the order to IMAGE and will refund any amounts already paid by the Customer for the payment of the supply.
6. Methods of payment
The Customer may pay the price of the Products and the related delivery costs by means of PayPal or by Bonifica Banking anticipated.
By using the free service Paypal, you can safely pay using all major credit cards. For all the information on PayPal: www.paypal.com
IMAGE also accepts payments made by bank transfer in advance. Any bank charges will be borne by the customer.
The data to make a bank transfer are:
Banca Popolare di Milano – Agency of Savona (AGENCY 01404)
your Astengo 21 – 17100 Savona
ABI 05584 – CAB 10600 – C/C 10221
IBAN: IT58 H 05584 10600 000000010221
Nominee: IMAGE snc
In the case in which, for whatever reason, the debit of the amounts owed by the Customer proves impossible, the sales process is automatically canceled and the sale canceled automatically.
7. Confirmation of receipt of
In accordance with the provisions of Article. 53 of the Consumer Code, the customer receives, at the time the contract, the mezzo e-mail, confirmation of receipt of the order placed by the Customer, containing the essential characteristics of the product ordered, of its price and the data of the seller to be able to contact in case of need.
8. Inefficacy of the order
No contract shall be concluded between the customer and if IMAGE IMAGE has reasonable grounds to believe that the customer does not operate on the basis of an effective and genuine interest in the purchase of the products ordered, or exercises in an abusive manner the right of withdrawal conferred by Article .12 below. In such cases, the order is duly submitted by the Customer shall be of no effect any. IMAGE will send to the Customer, the mezzo e-mail, a notice stating the failure to conclude the Agreement, also taking care of the cancellation of any debit and / or charge to the customer.
9. Transport and delivery
The Products purchased on the Site will be sent to the address indicated by the Customer.
For each order completed on Site, IMAGE emits receipt of goods shipped, sending it via e-mail to the order or attaching it directly to the parcel being shipped, under D.P.R. 445/2000 e del D.Lgs. 52/2004. For the issuance of the receipt authentic information provided by the Customer. No changes can be, after the issuance thereof.
Delivery costs are borne by the Customer and are clearly indicated on the Site and in the order form.
All purchases will be delivered according to the method chosen by the customer when purchasing from those proposed by IMAGE: Ordinary Mail (Piego of Books) or Express Courier. The expedition Piego of Books is not traceable and IMAGE will not in any way responsible for delivery problems. IMAGE is not responsible for unpredictable delays.
Anyhow, except in cases of force majeure or unforeseeable circumstances, in accordance with the Consumer Code will be delivered within a maximum period of 30 (thirty) days from the day following that on which the customer has sent the order to IMAGE, unless IMAGE communicates ̶ within the same term, by e-mail - the inability to deliver the ordered goods as a result of unexpected unavailability, even temporary, Product. In the event of such communication, IMAGE will refund any amounts already paid by the Customer for the payment of the supply. In case, in the face of communication IMAGE of a delay in the delivery date, the Client wishes to cancel the order, any amount already paid by the same shall be refunded as soon as possible, and no later than 30 (thirty) days from the day following that on which the customer has sent the order to IMAGE.
For the delivery of the goods by express courier required the presence of the customer or his representative at the address indicated in the order. Upon delivery of the goods by the Courier, the customer is required to check that the number of packages delivered corresponds to that indicated in the transport document and that the package is intact or altered. Any damage to the parcel and / or to the Products or the mismatch in the number of packages must be immediately notified in writing on reserve through the proof of delivery courier. Once signed the Courier's transportation document, Customer shall not make any objection on the external characteristic of the delivered package.
**ATTENTION – SHIPPING WITH EXPRESS COURIER TO VENICE AND MINOR ISLANDS **: It may not be possible to deliver an order to an address in Venice or the smaller islands. In this case, the customer will be notified by telephone and can decide to receive their order at a stationary warehouse on the mainland or to modify / cancel their order..
10. Right of withdrawal
Under’ art. 64 and ss. of the Consumer Code (Decree 2005/206), the customer, entitled to rescind the purchase contract for any reason, without assigning any reason and without penalty.
To exercise this right, the customer must send a notice within IMAGE 10 working days from the date of receipt of goods. Such notice shall be sent by registered letter with acknowledgment of receipt, addressed to:
IMAGE s.n.c. (vanillaedizioni)
Via Traversa dei Ceramisti 8 / r
17012 Albissola Marina (SV)
Ovvero by fax (019.2071005) sent within the above stated period of 10 days and followed by a confirmation by registered letter with acknowledgment of receipt. Once you have received the notice of withdrawal, Customer Service Site will notify the customer instructions on how to return the goods which must be received at our office within 10 days from the authorization.
The right of withdrawal is subject to the following conditions:
- The law applies to product purchased in its entirety; it can be exercised only on the withdrawal of the product purchased.
- Under the law, the shipping costs for return of the goods shall be borne by the customer.
- The expedition, until confirmation of receipt in our warehouse, is under the responsibility of the customer.
- IMAGE is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments.
- If the goods are damaged during transport, IMAGE will inform the customer of the (within 5 working days from receipt of the goods in their stores), to enable him to file a complaint against the carrier of his choice and to obtain reimbursement of the value of the property (if insured). In this case, the product will be made available to the customer for his return while canceling the request for withdrawal.
IMAGE refund the customer the full amount paid, within 30 days of return of goods, by transfer of the amount charged by Bank Transfer. The Buyer shall provide to the bank on which the reimbursement (Cod. ABI – CAB – Current Account).
The right of withdrawal is lost, for lack of the essential integrity of the property (packaging and / or its contents), in cases where IMAGE finds the product is damaged for causes other than its transport.
In case of forfeiture of the right of withdrawal, IMAGE will return to sender the property purchased, charging the same shipping costs.
11. Lack of conformity
At the sale of the Products are subject to the legal safeguards provided for in Articles 129, 130 and 132 of the Consumer Code. The customer has the right to restore, free of charge, into conformity by replacement or to have an appropriate reduction of the price or to cancel the contract. The customer forfeits those rights, if you do not report to the IMAGE lack of conformity within a period of two months from the date on which he discovered the defect. The direct action to assert defects fraudulently concealed by IMAGE prescribing, anyhow, within a period of twenty-six months from delivery of the goods.
The information relating to the Products are provided on the Site constantly updated. However it is not possible to guarantee the complete absence of errors.
IMAGE reserves the right to correct errors, inaccuracies or omissions, including after an order has been sent, and also to change or update information at any time without prior notice.
13. Applicable law and jurisdiction
These Terms and Conditions are governed by Italian law and shall be interpreted in accordance with Italian laws.
For disputes arising from the interpretation, validity and / or execution, of these General Conditions the territorial imperative is that of the court of the place of residence or domicile of the consumer, if located in the Italian.
For more information please write to the following e-mail address: email@example.com or go to contact page.